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Related Categories:
Brand - Coaches Choice
Type - DVD
Sport - Physical Fitness
Department - Individual Sports
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Every employee who comes into contact with a customer will create an impressionÑgood or bad. Accordingly, it is essential that everything that can be done to ensure that the impression made by an employee is a positive one is done. Customer Service Skills presents an overview of a customer service program that is designed to increase the effectiveness of employees' communication skills and promote their level of professionalism. Among the topics covered: the seven principles of effective customer service, how to make a good first impression, how to defuse a volatile situation, developing customer trust through empathy, the four types of personalities, the importance of active listening, and encouraging cultural sensitivity with customers.
Shipping Details: This item ships standard for $6.95 to the Continental U.S.
Availability: In stock - leaves the warehouse within 2 - 3 business days.
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Testimonials
" A simple and awsome way to shop for sports memorabilia." A. E. Richmond, VA
" I received it. Thank you so much for the exceptional service." B. R. Slioam Springs, AR
" I like all the selections you have to offer" S. O. Alhambra, CA
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Item Number: COC-827008406494
Price: $44.73
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OnlineSports.com is your premier source for all things sports, including jerseys, sports jerseys, throwback jerseys, sports jewelry, sports apparel, sports memorabilia, sports fan gear, sports books, sports videos, sports dvds, sports accessories, and so much more. We carry everything from bleachers and billiards, to information on sports medicine, sports nutrition, coaching, footwear, boating, cycling, sports travel and sports tickets. If it's sports equipment there's a good chance we've got it: track and field equipment, fitness equipment, camping equipment, basketball equipment, playground equipment, exercise equipment, baseball equipment, to name just a few. Doesn't matter if it's a sports game, gift sports, a sports jacket, one helmet, or helmets for the whole team - we've got you covered. Your sports resource is OnlineSports.com. | |