Customer Service Skills (DVD)

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Department - Individual Sports

Customer Service Skills (DVD)

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List Price:	$49.95
Price:	$44.73
You Save:	$5.22 (10%)

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# COC-827008406494

Every employee who comes into contact with a customer will create an impressionÑgood or bad. Accordingly, it is essential that everything that can be done to ensure that the impression made by an employee is a positive one is done. Customer Service Skills presents an overview of a customer service program that is designed to increase the effectiveness of employees' communication skills and promote their level of professionalism. Among the topics covered: the seven principles of effective customer service, how to make a good first impression, how to defuse a volatile situation, developing customer trust through empathy, the four types of personalities, the importance of active listening, and encouraging cultural sensitivity with customers.

Shipping Details: This item ships standard for $6.95 to the Continental U.S.

Availability: In stock - leaves the warehouse within 2 - 3 business days.

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Item Number:
COC-827008406494

Price: $44.73


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